Contact Us
Our service agents are on duty 24/7, so you can reach us on any day and at any hour with a question about your account, a payment, a bonus or a game.
Live chat
Open the chat window on our site to talk to an agent straight away. Being logged in to your account helps the agent find your details quickly.
Write to our Support Plus team at [email protected]. A request to close your account should be sent from the e-mail address you registered with.
VIP Hosts
If you would like to join the VIP Program and nobody from our VIP team has reached out yet, contact our VIP Hosts directly and ask whether you qualify.
Complaints
Send a complaint to our Customer Service Department from your registered e-mail address, and we aim to reply within 28 days of receiving it. A dispute about a wager has to reach us within 3 days of the wager being settled. You can also take a complaint to the Central Dispute System (CDS), a third-party process that our software provider set up for player disputes.